Turning Inefficient RMA & CNDN Operations into a Seamless Automated Process
- 01Replaced the legacy SharePoint platform with Liferay DXP.
- 02Automated end-to-end RMA and CNDN processes.
- 03Integrated ERP, RMA, and CNDN workflows.
- 04Centralized document and attachment management.
- 05Delivered role-based, user-friendly interfaces.
- 06Standardized global workflows and approvals.
- 07Optimized ERP license utilization.
- 08Enabled scalable, secure, and traceable operations.
A major multinational electronic connector manufacturing company in the Asia Pacific region faced significant operational inefficiencies due to manual, fragmented RMA processes and an unreliable CNDN workflow. The existing SharePoint Plumsail-based solution suffered from performance limitations, licensing challenges, and restricted scalability, impacting critical financial operations. The largely paper-driven RMA process, coupled with disconnected CNDN processing, resulted in delays, increased manual effort, higher error risks, and limited visibility. The lack of an integrated, scalable platform hindered process optimization and the ability to support evolving business requirements.
Digitus implemented a Liferay DXP-based digital platform to modernize and automate the customer's CNDN and RMA processes. The solution replaced legacy SharePoint limitations with a scalable, integrated platform featuring automated workflows, seamless ERP connectivity, improved user experience, and self-service capabilities. This transformation reduced manual dependency, optimized operational efficiency, and enabled a secure, future-ready solution for global business operations.
Liferay DXP 7.4 implementation with hybrid headless architecture for a scalable and flexible digital platform.
Platform upgrade to Liferay Q1 2025 to leverage new capabilities and ensure long-term product support.
Seamless QAD ERP integration for real-time data synchronization and consistent information flow.
Automated CNDN workflow management for streamlined Credit/Debit Note processing.
Centralized document and data management with improved visibility and accessibility.
Workflow automation and approvals to reduce processing time and manual intervention.
Enhanced System Performance and Stability
Delivered a robust, high-performing platform that significantly outperformed the legacy SharePoint-based system, ensuring reliability for global operations.
Improved User Experience and Efficiency
A faster, intuitive, and user-friendly interface streamlined daily operations and increased overall productivity.
Accelerated User Adoption
Achieved a 3x increase in user adoption across global teams, driven by improved usability and process simplification giving full control to business users.
Optimized ERP License Utilization
Reduced dependency on ERP licenses for non-core users, resulting in cost efficiencies and broader system access.
Advanced Document Handling
Enabled seamless upload and management of multiple attachments across various file formats, improving flexibility and completeness of submissions.
Integrated CNDN-RMA Workflow
Established a tightly linked Credit/Debit Note and RMA process, ensuring seamless data flow, consistency, and end-to-end traceability.